Return & Refund Policy
Payment Flow and Delivery Policy – Delivery times depend on the size of your order, for smaller order under 75kg, we can usually have these with you on a next working day service (excluding weekends). For larger orders, these will usually be delivered within 2-5 working days depending on location. As a standard, once you have placed your order via the website, you will receive a phone-call advising of your delivery options. Feel free to call us before placing your order for further details. Our usual courier is Tuffnells
Payment is always taken prior to dispatch, deposits are not available.
Premier Grass Return & Refund Policy All Premier Grass products are thoroughly inspected prior to dispatch, in the unlikely event of receiving damaged or faulty goods, please refer to our policy below.
Bespoke length cut pieces are not available for refund or exchange unless there is a fault with the product. If in the unlikely case there is a fault with the product, please get in contact with the Premier Grass team within 24 hours of receiving the goods by either e-mail or telephone. The e-mail address for contact is firstname.lastname@example.org. All refunds on faulty products are issued once the item is back with us. When a refund or return is agreed upon by us, we will get in contact with you and advise on a collection date and refund lead time.
Full rolls (4m x 25m), are available for return within 7 days of purchasing from Premier Grass. We will deduct any costs incurred from collection of the goods. This is only applicable if the item is in the same condition as it arrived.
All orders can be cancelled up until the time of dispatch, this will be advised during the ordering process. Cancelled orders will be entitled to a 100% refund. Refunds will usually take between 3-5 business days, refunds will only be paid back into the account from which the order was made.
We will always work with you the customer to ensure 100% satisfaction with our products and service, if you have any queries regarding our return & refund policy please get in touch with our team, details on how to do this can be found on our contact page.